Privacy Policy
Last Updated: February 2026
At Windrose Removals Ltd, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about you, how we use it, and how we keep it secure.
Who We Are
Windrose Removals Ltd is a moving and logistics company based in Ayr, South Ayrshire. We provide domestic and commercial removal services across Scotland and the UK.
Information We Collect
We may collect and process the following data about you:
Technical Data: IP address and cookies via our website to improve user experience.
Contact Information: Name, email address, and phone number.
Moving Details: Collection and delivery addresses (postcodes), property size, and preferred move dates.
How We Use Your Information
We use the information you provide via our website or Facebook Lead Forms to:
Comply with legal and insurance requirements (Goods in Transit & Public Liability).
Provide you with a tailored moving quote.
Carry out our obligations arising from any contracts entered into between you and us.
Send you service-related communications.
Data Retention and Security
We take security seriously. Your data is stored securely and is only accessible by authorized staff. We will only keep your personal data for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Sharing Your Information
We do not sell or rent your data to third parties. We may share your information with:
Regulatory bodies or law enforcement if required by UK law.
Sub-contractors or storage partners if necessary to complete your move.
Your Rights (UK GDPR)
Under the UK General Data Protection Regulation, you have the right to:
Withdraw consent at any time.
Access the personal data we hold about you.
Request that we correct any inaccuracies.
Request that we delete your data (the “right to be forgotten”).
Contact Us
If you have any questions about this Privacy Policy or our treatment of your personal data, please contact us via our website: https://windroseremovals.co.uk/.